Refund policy
Refund Policy
Refunds are not allowed unless the product you received is defective, damaged, or incorrect.
If the item you receive is defective or damaged, please contact us immediately after receiving your order. Once we review and confirm the issue, we will process a full refund to your original payment method.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Perishable goods (such as food, flowers, or plants)
- Custom products (such as special orders or personalized items)
- Personal care goods (such as beauty products)
- Hazardous materials, flammable liquids, or gases
Please contact us if you have questions or concerns about your specific item.
Sale items and gift cards are also non-returnable and non-refundable.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14-Day Cooling-Off Period
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
As above, the item must be unused, with tags, and in its original packaging, along with the receipt or proof of purchase.
Refund Processing (Defective Items Only)
If a refund is approved due to a defective or damaged item, it will be automatically issued to your original payment method within 10 business days.
Please remember it may take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since your refund was approved, please contact us at support@queenluxuryjewelry.com.